Welcome to the technical area on service delivery within MEASURE Evaluation’s Family Planning/Reproductive Health Indicators Database.

The service delivery environment is the situation prospective clients find when they seek services, both in terms of tangible factors (e.g., the physical plant, personnel, equipment, and supplies) and the intangibles (e.g., treatment received from the staff, educational messages received). The stronger the input from each of these areas, the better will be the services provided to clients. Effective service delivery demands that programs balance the need for high-volume services delivered with patient-centered, high-quality care. Strong service delivery indicators—and their corresponding targets—enable health programs to measure progress and design and implement more effective health strategies.

The service delivery indicators in this database are organized under the following areas: