Assessment of the Effectiveness of the MomConnect Helpdesk in Handling and Resolving Complaints

Assessment of the Effectiveness of the MomConnect Helpdesk in Handling and Resolving Complaints
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Abstract: MomConnect, supported by the United States Presidents Emergency Plan for AIDS Relief (PEPFAR) and the United States Agency for International Development(USAID), is a national scale ministerial mobile health initiative that employs cell phone technology to register pregnant women in South Africa and deliver to them stage-based maternal messages during pregnancy and after delivery. The effort aligns with USAID's and PEPFAR's global health goal to prevent child and maternal deaths. USAID supported early implementation and rollout of the initiative through the MEASURE Evaluation Strategic Information for South Africa (MEval-SIFSA) project.

MomConnect has a helpdesk feature that allows mothers to ask maternal and child health-related questions and to provide feedback on services they receive at antenatal care clinics. This fact sheet outlines an assessment of the effectiveness of this helpdesk at handling and resolving complaints.
Shortname: fs-17-248
Author(s): MEASURE Evaluation
Year: 2017
Language: English